Privacy and security


PRIVACY

We are committed to respecting your privacy and recognize your need for protection of the personal information you shared with us. This privacy policy explains how we collect, use, share, disclose and safeguard personal information in connection with operating our business, engaging with visitors and customers, and marketing to and communicating with you. It also identifies the choices available to you regarding the handling of information.

GDPR

Effective May 25, 2018, we extended our commitment to your privacy and data security by integrating changes prescribed by the EU GDPR legal framework.

As such, we will be rolling-out the following changes:
  • Assuring customer access to a full explanation of how and why we use cookies and other information we collect about you and the choices and controls available to you. Cookie Policy Statement
  • Alerting all visitors to juliannarae.com to our use of cookies and allowing them to proactively confirm their acceptance of this use
  • Ensuring that the companies we work with to process transactions, market our products, and ensure a smooth and efficient shopping experience are also taking steps to upgrade their policies and practices to give visitors and customers greater understanding of how they use information and more control over how this information is used.
  • Requiring pro-active customer agreement to permitting Julianna Rae to send them marketing, promotion and informational emails, other than those that are required for the safe completion and recording of a transaction.

The information we collect
We may collect IP and e-mail address (where possible) of visitors to our web site, information volunteered by the consumer, such as survey and promotion-related information, and/or site registrations. This information is used to improve the content and functionality of our website. It is also used to notify you of site updates and new product offerings.

As you shop juliannarae.com, we may ask you to provide information for ordering, subscribing or participating in personalized offers. For your convenience, we maintain a record of this information, as well as all products that you purchase.

We use cookies to store visitor preferences, record session information and to remember things for you such as your login information, recent page views and shopping cart. These cookies are alphanumeric identifiers that we transfer to your computer through your web browser. In order to enjoy the full benefits of being a registered user of juliannarae.com, your browser must be set to accept cookies. (Don't worry; this is most likely the current setting on your computer. You'll only notice if it isn't.)

You have the right and ability to refuse to accept cookies. Please see our Cookie Policy Statement for further details.

How We Use the Information We Collect:
We use the information we collect for various purposes, including to:
  • complete your purchase transactions
  • provide the services you request
  • send you offerings and news by e-mail
  • keep you informed about the status of your orders
  • identify your product and service preferences
  • notify you of changes in status of products you have purchased
  • improve our merchandise selections, customer service, and your overall shopping experience
  • analyze web site performance

What We Do Not Do
We do not make e-mail addresses available to other organizations to contact you, other than those directly working with us to distribute emails on our behalf.

We will not use your telephone number for any purpose other than to contact you regarding your Julianna Rae order.

Gift Recipients
We do not sell or rent any contact information for gift recipients. We will not send promotional emails to gift recipients unless we have the gift purchaser’s express permission to do so.

E-Mails - Choice/Opt out
From time to time we distribute e-mail offers and information that we believe will be of value to our customers. When you order from Julianna Rae or subscribe to a promotion or other offer, we will ask for your permission to receive these distributions. We will not include you in these distributions without your express permission.

Each time you receive an e-mail from Julianna Rae, you will have the opportunity to "opt-out" or stop receiving them. But you do not have to wait for an e-mail. If you do not wish to receive announcements or special offers from us, please contact us at security@juliannarae.com

Data Retention
We will retain your personal data as long as necessary for the purposes set out when collecting your personal data or as required by relevant laws and regulations. The criteria we use to determine data retention periods includes the following:
  • Retention in case of queries
We may retain your personal data for a reasonable period after you have enquired about products, services or solutions, in case of follow up queries from you.
  • Retention in accordance with legal and regulatory requirements
We will consider whether we need to retain your personal data after the period of retention in the case of queries (above) because of a legal or regulatory requirement. Some or all of these criteria may be relevant to retention of your personal data collected from you in connection with our products, services, solutions and/or your use of the Website.
  • Retention permitted under applicable law
We will continue to retain personal data where necessary to provide our services to you and the retention of such personal data if necessary for the purposes of pursuing our legitimate interests or where it is necessary for public interest purposes.

CREDIT CARD SECURITY

Julianna Rae guarantees that your credit card transaction is completely secure. This means that you will pay nothing if unauthorized charges are made to your credit card as a result of shopping at Julianna Rae. For your own protection, however, you should notify your bank as soon as possible if you suspect any illegal use of your card.

Julianna Rae uses SSL (Secure Socket Layering) to protect your information as it travels over the internet. In addition, our website is designed to only accept orders from web browsers that permit SSL communication. This means that you will not inadvertently place an order through an unsecured connection.

PRIVACY POLICY CHANGES

We may, from time to time, make changes to this security policy. When we make a significant change, we may contact you directly or highlight this change on our website. Please check in from time to time to be sure.

CONTACT

If you have further questions regarding Julianna Rae's Privacy or Security policies, please contact us at security@juliannarae.com.

You may also write us at:
Security Manager
Julianna Rae
113 Terrace Hall Ave
Burlington, MA 01803

We welcome your comments and suggestions.