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We've taken the hassle out of returns & exchanges!
Life needs as many happy moments as possible. If any of our products did not make your life better, please return it within 60 days and we'll cheerfully exchange it or refund your purchase price.
To save you time and effort, we've provided you with two options. With both options, avoid any delay in return processing by including the completed Return Form in your package.
1) Let us choose the carrier:
Affix the return label provided with your invoice. We've pre-paid the postage so simply drop
your package in the mail at home, at work, or at the Post Office without waiting in line. A $6.00 handling fee will be deducted from your return order refund.
2) You choose the carrier:
Affix the return shipping label (postage required) provided with your invoice and take your package to the carrier of your choice. Traceable delivery is highly recommended.
Please allow up to two billing cycles for refunds to appear on your credit card statement. Original shipping and handling fees are nonrefundable.
Exchanges:
Please follow the return instructions above and complete the Exchange form included with your invoice for your new items. If you want your new items immediately (or as close to immediately as we can get), please place your order on www.juliannarae.com or call 1.800.662.5723. Please select only one method of exchange.
Our apologies:
We cannot accept COD returns.
For health reasons, we cannot accept worn undergarments.
More questions? Please contact us at concierge@juliannarae.com or call us at 1.800.662.5723, between the hours of 8:00 a.m. and 8:00 pm, East Coast time, Monday thru Friday.
Thanks! Have a great day!
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